Frequently Asked Questions

Web hosting is a service that keeps your website available on the internet 24/7. Your files and content are stored on a server and served to visitors worldwide.

Shared hosting: multiple sites share one server (most affordable). VPS: virtual private server with dedicated resources (more control). Dedicated: physical server for a single client (maximum performance).

A domain is your website address on the internet (e.g. voltshost.com.br). It is what visitors type in the browser to reach your site.

SSL encrypts communication between the browser and your site. Sites with SSL show a padlock and use HTTPS instead of HTTP.

You can back up via cPanel > Backup Wizard. We also run daily automated backups. We recommend backing up before major updates.

In cPanel, open Softaculous Apps Installer and select WordPress. The guided installer takes just a few minutes.

Check unnecessary plugins, large unoptimized images, caching, and heavy themes. Our team can run a free performance review.

Yes. Shared hosting plans allow multiple domains and subdomains depending on the plan you choose.

Most domains are registered within minutes after payment confirmation.

Yes. Use our domain transfer flow. Keep your domain unlocked at the current registrar and have the auth code ready.

Yes. Free DNS management is included with domains registered or transferred to VoltsHost.

We send renewal reminders by email. After expiry there is a grace period before the domain may become available again.

It depends on your hosting plan. Business plans include multiple corporate mailboxes with webmail access.

Yes. Configure IMAP/POP3 on any device or use webmail from the browser.

Yes. Our servers include anti-spam and anti-virus filters for inbound mail.

Yes. Corporate email uses your domain (e.g. you@yourcompany.com).

We accept credit card, PIX, and bank slip (Boleto) for services in Brazil.

Invoices are due on the date shown in the client area. We send reminders before the due date.

Yes. Contact support or change the cycle when renewing your plan in the client area.

Yes. Invoices and tax documents are available in the client area after payment.

Via client area ticket, email, WhatsApp, or our contact form. Critical issues are handled 24/7.

We target first response within 2 hours for tickets and faster for urgent incidents.

Yes. Free migration is included with eligible hosting plans. Our team moves your site with minimal downtime.

Visit our knowledge base and FAQ. Step-by-step guides for cPanel, email, and WordPress are available.